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Job Title: Customs Broker Manager
Location: Long Beach, CA
Job Type: Full-Time
Pay Range: $80k-90k

About the Role:

We are seeking a Customs Broker Manager to lead our import brokerage team and ensure full compliance with U.S. Customs regulations. This role requires strong leadership skills, expert-level knowledge of customs procedures, and hands-on experience managing a team of entry writers and customs staff. The ideal candidate will have a proven track record in handling complex import shipments and will serve as the licensed customs broker for the organization.

Key Responsibilities:

• Supervise and support a team of Entry Writers and Import Specialists

• Review and approve customs entries for accuracy and compliance with U.S. Customs, PGA (FDA, USDA, EPA, etc.), and OGA regulations

• Ensure accurate HTS classification and valuation of imported goods

• Monitor KPIs, workflow, and timelines to maintain service excellence and regulatory compliance

• Serve as the primary point of contact for U.S. Customs and Border Protection (CBP) and other government agencies

• Provide training, guidance, and mentorship to the brokerage team

• Stay current on customs laws, tariffs, trade agreements, and industry updates

• Handle post-entry corrections, protests, and audits

• Coordinate with clients, carriers, and internal teams to resolve issues and ensure timely clearance

• Maintain and enforce recordkeeping procedures in accordance with CBP guidelines

Qualifications:

• Licensed U.S. Customs Broker (required)

• Minimum 5–7 years of experience in customs brokerage or freight forwarding

• At least 2 years of supervisory or team lead experience

• Strong working knowledge of import regulations, HTS classification, valuation, and PGA processes

• Proficiency with Customs brokerage systems (e.g., Cargowise, Descartes, or similar)

• Experience handling FDA, USDA, and other regulated entries

• Excellent communication, organizational, and leadership skills

• Ability to work in a high-volume, deadline-driven environment

Preferred Qualifications:

• Bachelor’s degree in International Business, Supply Chain, or related field

• Experience with OGA audits or CBP compliance audits

• Knowledge of ACE and ABI systems

• Bilingual a plus (Spanish/ English)