Job Board

 General Manager – Freight Forwarding (Bilingual English/Chinese)

Location: Walnut, CA| Full-Time | Pay: $85k +

Are you a seasoned leader ready to take charge of a thriving international freight forwarding business?

We are seeking a General Manager (GM) to oversee operations, strategy, and profitability across multiple service lines—including air, sea, and land freight, customs clearance, sales, and customer service.

This is a high-impact leadership role where you’ll drive growth, ensure operational excellence, and foster strong client relationships, all while leading a diverse and high-performing team.

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Key Responsibilities

Strategic Leadership

• Develop and execute growth strategies to expand market share in global freight forwarding.

• Define performance goals and KPIs, ensuring teams exceed targets.

• Identify new revenue streams and forge strategic partnerships.

Operations Management

• Oversee daily operations, ensuring on-time and cost-effective freight solutions.

• Ensure compliance with international shipping laws, customs regulations, and trade requirements.

• Champion process improvements and operational best practices.

Financial Management

• Manage budgets, forecasts, and financial performance.

• Monitor costs and profitability, implementing measures to improve margins.

• Balance cost control with exceptional customer service delivery.

Team Leadership

• Lead and inspire teams across operations, sales, customer service, and finance.

• Recruit, mentor, and develop talent to strengthen organizational capability.

• Build a collaborative, performance-driven culture.

Customer & Vendor Relations

• Cultivate strong relationships with clients, carriers, agents, and service providers.

• Ensure exceptional service delivery and client satisfaction.

• Negotiate service agreements and vendor contracts to optimize performance.

Compliance & Risk Management

• Maintain strict adherence to international freight, customs, and trade regulations (IATA, FIATA, FMC).

• Establish risk management and business continuity policies.

• Keep the business aligned with evolving global logistics standards.

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Requirements

• 7+ years of experience in freight forwarding/logistics, including 3–5 years in a senior management role.

• In-depth knowledge of international shipping, Incoterms, customs clearance, and trade compliance.

• Strong leadership, communication, and negotiation skills.

• Commercially minded with proven strategic and operational expertise.

• Proficiency in logistics systems and freight management platforms.

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (required).

• Professional certifications (FIATA Diploma, CILT, CSCP) preferred.

• Bilingual in English and Chinese is required.

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Why Join Us?

• Lead a fast-growing international logistics operation.

• Shape strategy and leave a lasting impact on the business.

• Work in a dynamic, multicultural environment with global exposure.

• Competitive compensation and leadership-level benefits.