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Customer Success Manager Job in Long Beach, CA - Talmo Inc. Staffing
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Long Beach, CA
Direct Hire
Not Available

Job Description: Customer Success Manager

Job Summary

We are seeking an innovative, agile, technology-oriented Customer Success Manager who thrives in

a dynamic and fast-paced startup. You will be in charge of coordinating a customer’s shipments by

quoting, negotiating with suppliers, and booking to ensure we provide an optimal customer service

experience within a teamwork based and tech driven company.

RESPONSIBILITIES

 Source quotes from airlines, negotiate to secure the best options

 Provide customers with quotes based on available freight opportunities

 Book shipments offered by customers

 Communicate and attain approvals for extra charges on customer shipments

 Proactively communicate with customers on the status of their shipments and any issues that

come along

 Assist with challenging requests and know when they should be escalated

 Support the Company product development through your experiences and learnings

 

APPLICANTS

 Demonstratable experience working in air freight forwarding

 Comfort with and interest in learning and working with new technology platforms and

systems.

 Fluent in English – verbal and written

 Working in a customer – facing role a plus

 Proven ability to maintain high levels of customer service

 Strong verbal and written communication skills

 Go-getter attitude with the ability to come up with solutions to challenges