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Position: Accounting/Customer Service Rep

Schedule: M-F 7:00am-4:00pm

Pay Rate: $21.00 - 24.00/hr. (DOE)

Location: Los Angeles CA (DTLA)

Job Type: Temp-Hire or Direct Hire

Duties and Responsibilities:

• Process orders and returns. Invoice orders with proper documentation (Purchase
• Orders, Broker Confirmation, Freight Rates, Proof of Delivery, A/R credit approvals, etc.)
• Understands price contracts, price levels and finished goods product coding and serves as back up for price changes and product catalog online updates
• Contribute to team effort, serves as back up as required for CS department
• Assure the smooth flow of order processing
• Keep Customers, Brokers and Regional Managers informed
• Approves vendor invoices for warehouse charges (transfers)
• Confirm and clarify orders (via customer portal or email), requests freight rates from logistics department as needed
• Maintains Return Authorization (RA) Log to include rebills
• Investigates freight discrepancies on invoices and bills carriers accordingly
• Inquire on order status deliveries with logistics
• Edit price and product codes before entering in the “system”
• Work autonomously and checks work for accuracy
• Processes transfers (over the road) between warehouse locations
• Informs Logistic Departments and offsite warehouses of any order changes
• Manage assigned accounts (internal contact)
• Administrative tasks as assigned
• Back up receptionist (phones)
• Transmit customer order acknowledgements, advance ship notices and invoices via portal third party portals
• These are essential duties of the position and other duties will be assigned as required

Skills and Requirements

• 3- 5 years of experience in administrative support
• Knowledge of customer charge backs, vendor invoice approval
• Intermediate skills in Microsoft Office
• Great Plains, DOT, EDI experience a plus
• Clear diction of the English language
• Research and resolution on customer deductions and charge backs
• Ten-key by touch, type 45-55 WPM

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