Support Engineer

Carson, CA

60000

We are hiring for a logistics industry experienced Support Engineer to assist with IT needs.


Job: Support Engineer

Location: Carson, CA - Hybrid, remote 2 days, in-office 3 days weekly

Job type: Full-time 7:00am-4:00pm

Salary: $60K+ DOE


Responsibilities

 

  • Providing IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting with account setup and application installations.
  • Configuring networks
  • Troubleshooting IT issues¬†
  • Provide step-by-step guidance to resolve technical problems.
  • Follow up on queries and provide prompt feedback.
  • Prioritize customer queries and escalate serious technical issues to IT developers.
  • Document error reports and monitor performance metrics.
  • Relay application functionality feedback to IT developers.


Qualifications

  • Must have knowledge of the logistics and freight industries: Air/Ocean, Import/Export, Brokerage, Warehouse Distribution, Compliance, Dangerous Goods
  • Knowledge of the following networks: Windows OS, Microsoft software applications, printer configurations, print server, EDI arrangements, SQL
  • Knowledge of industry specific software: CargoWise (controller experience, customizing forms/reports, transit warehouse)\
  • Barcode label software, RF Scanners
  • Training, Creating SOP
  • User support (HelpDesk)
  • Bilingual Japanese a plus but not required


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