International Operations Agent

Carson, CA


In this position, theĀ International Operations/Customer Service AgentĀ will work the night shift for a 24/7 Freight Forwarding operations - Fast paced, multi-tasking environment.

Work time is split between office on the desk and warehouse/dock operations. Weekend and holiday work may be required depending on season

Job Duties / Responsibilities:

  • Ensure the timely movement of cargo; and ensure procedures are followed at all times
  • Complete pre-bookings and coordinate necessary deliveries
  • Coordinate with customs brokers to obtain release documents in a timely manner
  • Process claims paperwork timely and accurately with carriers
  • Verify on-boards and forward necessary correspondence to customers
  • Enter and retrieve data from the computer and complete forms and documents
  • Make sure all import files are provided to the warehouse are complete
  • Proactively communicate with airlines to avoid unnecessary delays
  • Process Air freight billing / accounting related functions required for customer

Experience Required:

  • 3-5 years customer service experience with a Freight / Logistics company
  • Able to interpret (understand) documentation related to freight forwarding
  • Experience with Air bills and house bills
  • Basic Computer Skills; e-mail, Microsoft Outlook, Excel, and Word
  • Strong grasp of geography; to determine the best options for routing freight
  • Must be able to quickly get between dock office and operations many times per hour

Preferred qualifications and experience:

  • Air freight industry experience
  • Hawaii trade lane experience(preferred)
  • TSA Certification is a plus!
  • Able to read and distinguish tariff codes
  • Experience with specialized cargo (hazardous, OOG, overweight)
  • Ability to prepare accurate customs export documents in a timely manner from source documents (checking for accuracy) taking responsibility for completeness, accuracy, and timeliness of the transaction.

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